Addmotor Electric Bike - Best E-Bikes | Electric Bikes For Adults
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Frequently Asked Questions
General
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Get The Assembly Video Here
Click and find the corresponding assembly video for your bike. >>> View More
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How Do I Change My Order?
If you need to change the color of the bicycle, replace the accessories in the order, or if you ordered the wrong product, we are always here to help you. Our goal is to ensure that any errors or changes to your order are corrected before shipment. >>> View More
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Where Can I Ride An Electric Bike?
Electric bicycles are legally the same as ordinary bicycles. You can ride an electric bicycle wherever you can ride a regular bicycle. >>> View More
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When Will My E-bike Ship?
Your in-stock order will be shipped out from our warehouse within 1 to 2 business days after we received your confirmation email. >>> View More
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Where Can I Compare All Of The E-bike Models?
P7 comes with spokes wheels. The spokes wheels are connected by 36 steel wires, durable and still popular.
R7 comes with aluminum alloy integrated wheels. It becomes common for an e-bike to use aluminum alloy integrated wheels. Unlike spokes wheels. >>> View More
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Where Can I Learn About The Motors The Bikes Use?
The front motor has reliability and comprehensive capabilities. Mid-mounted motors provide a wider range of performance than other types. The rear motor can carry heavier items and provide stronger power. >>> View More
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Does the bike come with a charger?
A charger is included with the bike. You do not need to buy it separately. If you want a spare charger, you may purchase it here. >>> View More
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How Do I Charge My Battery?
Always charge in a safe area that is dry, indoors. Arrange the bike, battery, and charger to eliminate the potential for trip hazards, damage to the bike, battery, or charger. >>> View More
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What Factors Affect The Battery Range?
The three factors that affect the battery life range are riding style, riding conditions, and load. >>> View More
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What Is Your Return Policy And Do You Offer A Warranty?
All electric bicycles of Addmotor will not be refundable 14 days after receipt of the bicycles.
The return requirement is less than 10 miles on the odometer.
Provide warranty. >>> View More
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What Payment Methods You Accept, And Do You Offer Financing?
We accept debit or credit cards (Visa, MasterCard, AMEX, and Discover), Paypal payments, and Paypal Credit payments.
We have partnered with Affirm to provide you with an easy way to complete purchases without hidden fees. >>> View More
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Why Did Credit Card Payments Fail?
If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. so that it doesn't get declined. Under such circumstances, here are 3 solutions for you. >>> View More
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Pedal Assist System (PAS) of Addmotor Electric Bikes
Each e-bike of Addmotor is equipped with the pedal assist system (PAS). Addmotor Customer Service Team will explain what is PAS and how it works during the riding. >>> View More
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Why does my ebike have a squeak/buzz sound or noise?
If your ebike has a squeaking sound or noise, please shoot a video of the problem and contact us at support@addmotor.com with your order number. Our support team will help you as soon as possible. >>> View More
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Can You Recommend the Rack/Child Seat for My Electric Bike?
Addmotor does not recommend installing non-Addmotor products on your electric bikes. >>> View More
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How to Contact Addmotor Support Team More Efficience
Provide your order number for a better search. Please attach some pictures or videos about the problem you have as well. Once our support team receives your email, we will offer help as soon as possible.
Find our support team at email is more efficient t >>> View More
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Do You Have Spare Battery for Sale?
Unfortunately, the lack of battery parts leads to the out-of-stock battery in the whole electric bike market right now.  There is rarely has a spare battery for sale. >>> View More
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Addmotor Electric Bike Appearance Care & Maintenance Guide
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How to Find My Battery/Controller/Serial No.?
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Battery Use for Addmotor Electric Bikes
Click here >>> View More
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How To Turn On The Headlight?
There're some customers who will wonder how to turn on the headlight and tailight. In this article, you will find a way to turn on the headlight and taillight. >>> View More
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Error Code Troubleshooting Instructions
In this article, you can find the problem of each error code and be able to find the solution >>> View More
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Addmotor LCD Display Features and Operation
Click here >>> View More
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