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Cancellation/Return Policy


Return

· All Addmotor’s e-bike and accessories will be unreturnable after 14 days of receiving the bike.
( Please ensures the preservation of both the outer box and inner packaging. In the event of a return, any additional requirements related to the outer box may incur charges. )
· If a return has been approved, the customer is in charge of properly packaging the bike, and returning it to 4188 Arden Drive. El Monte, California, United States, 91731. Any damages caused during the shipping due to the lack of packaging will be deducted from the refund.
· Return requirement:
· Less than 10 miles on the odometer.
· No major scratches or paint chips. Any attempt to hide scratches and chips will result in refund deduction.
· Depending on the bike(s)' condition, a restocking fee of 10 - 30% will be charged. Orders outside the continental United States may charge a restocking fee of up to 50%.
· A restocking fee of 3.5% will be charged for returned accessories including battery.
· All the return order's freight will be on customers' own.
· Please contact our technical support team for return/replacement instructions at support@addmotor.com or sales@addmotor.com

Cancellation of orders

Cancellation of e-bike orders after shipment, a restocking fee of 13% will be charged, and the shipping freight cost will be on customer's own.
A restocking fee of 3.5% will be charged for any order canceled before shipment.

Remark:

Upon receiving your bike, please immediately check whether your product is damaged.
Please indicate any damage to your product on the bill of lading, take photos of the remarks and damaged area, and send them to sales@addmotor.com or support@addmotor.com for freight damaged claims.
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