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Exoskeleton Return & Refund Policy
Exoskeleton Return & Refund Policy
Exoskeleton Return & Refund Policy
At Addmotor, we are committed to providing reliable products and a positive customer experience. If your exoskeleton does not meet your expectations or arrives with a problem, our customer service team is here to help.
This Return & Refund Policy outlines the conditions under which customers may request order cancellations, returns, refunds, or replacements for eligible Addmotor exoskeleton products.
1. Order Cancellation Before Shipment
If your order has not yet shipped, you may request to cancel it for a full refund.
Please contact Addmotor Customer Service as soon as possible. Cancellation requests are subject to confirmation that the order has not already been dispatched.
If the order has already shipped, the request will be handled according to the applicable return policy below.
2. Return Eligibility
Customers may submit a return request within 14 calendar days of receiving their order, subject to the conditions outlined in this policy.
Returns may be considered under the following circumstances:
A. Unopened and Unused Products
The product is unopened, unactivated, and in its original packaging, with all accessories, manuals, and included items intact.
B. Shipping Damage
The product arrives with significant damage caused during shipping.
Customers should contact Addmotor Customer Service promptly and provide clear photos or videos of the damaged product and its packaging.
C. Manufacturing Defects or Major Functional Issues
The product has a verified manufacturing defect or a major functional issue that prevents it from operating as intended under normal use.
Addmotor may request photos, videos, troubleshooting information, or other reasonable evidence to assess the issue before approving a return, replacement, or other appropriate resolution.
All returned products are subject to inspection.
3. Products That Have Been Opened or Used
Because exoskeletons are wearable electromechanical devices, their condition, usage history, and hygiene are important considerations.
If a product has been opened, activated, fitted, or used, it may not qualify for a return based solely on a change of mind or personal preference.
Any exception for opened but unused products must be reviewed and approved by Addmotor Customer Service. The product must be in acceptable condition, with all required accessories and original packaging included.
Products showing substantial wear, physical damage, contamination, unauthorized modification, or missing components may be ineligible for a non-defect-related return.
These restrictions do not limit any return, refund, replacement, or other rights that apply under mandatory consumer protection laws.
4. Non-Returnable Items and Conditions
Unless required by applicable law or approved by Addmotor, the following may be ineligible for return:
· Products that have been used extensively or show substantial signs of wear.
· Products damaged by misuse, accidents, improper handling, or unauthorized modifications.
· Products returned with missing accessories, components, manuals, or other included items.
· Opened consumable or hygiene-sensitive accessories, such as straps, liners, or protective components, unless they are defective or applicable law requires otherwise.
· Products that have been customized or specially configured for an individual customer, except where a return or other remedy is required by applicable law.
· A product will not automatically be considered ineligible for a defect-related claim merely because its packaging has been opened.
5. Return Authorization
All returns must be approved by Addmotor Customer Service before the product is shipped back.
To request a return, please contact our support team and provide:
Products sent back without prior authorization or to an address not approved by Addmotor may experience processing delays or may not be accepted.
Please do not ship your product until you have received return instructions from our team.
6. Return Shipping Costs
Return shipping responsibility depends on the reason for the return and the applicable consumer protection requirements.
B. Non-Defect-Related Returns
For an approved return based on a change of mind or personal preference, the customer may be responsible for return shipping costs.
Any applicable handling, inspection, or restocking fee must be disclosed and applied only where permitted by applicable law and the terms presented at the time of purchase.
7. Inspection and Refund Processing
Once the returned product arrives at the designated facility, Addmotor will inspect its condition and verify the reason for the return.
After the inspection is completed and the return is approved, the applicable refund will be issued to the original payment method, unless another method is agreed upon or required by law.
The refund amount will depend on the approved return reason, the product's condition, and any lawful deductions disclosed in the applicable terms.
Refund processing times may vary depending on the payment provider and financial institution. Addmotor will communicate any applicable processing timeline when the return is approved.
8. Replacements and Other Resolutions
Depending on the nature of the issue, Addmotor may offer troubleshooting assistance, replacement parts, repair, product replacement, a refund, or another appropriate resolution.
The available resolution will depend on the circumstances of the claim, product availability, applicable warranty coverage, and mandatory consumer protection requirements.
Customers should contact Addmotor Customer Service before arranging repairs or modifying the product. Unauthorized repairs or modifications may affect eligibility for certain warranty remedies where permitted by law.
9. Warranty Coverage
This Return & Refund Policy is separate from Addmotor's applicable product warranty.
A return request that falls outside the return period may still qualify for warranty service if the issue is covered by the applicable warranty terms.
For warranty-related claims, please refer to the warranty policy applicable to your product and region or contact Addmotor Customer Service.
10. Legal Rights
This policy is intended to supplement, not replace, any rights or remedies available to consumers under applicable law.
Where mandatory consumer protection laws provide greater rights than those described in this policy, those legal rights will prevail.
11. Contact Addmotor
For return, refund, or replacement inquiries, please contact Addmotor Customer Service at sales@addmotor.com / support@addmotor or call us at 888-660-0868.
Please include your order number and a description of your request so our team can assist you efficiently.
Addmotor Customer Service Team
At Addmotor, we are committed to providing reliable products and a positive customer experience. If your exoskeleton does not meet your expectations or arrives with a problem, our customer service team is here to help.
This Return & Refund Policy outlines the conditions under which customers may request order cancellations, returns, refunds, or replacements for eligible Addmotor exoskeleton products.
1. Order Cancellation Before Shipment
If your order has not yet shipped, you may request to cancel it for a full refund.
Please contact Addmotor Customer Service as soon as possible. Cancellation requests are subject to confirmation that the order has not already been dispatched.
If the order has already shipped, the request will be handled according to the applicable return policy below.
2. Return Eligibility
Customers may submit a return request within 14 calendar days of receiving their order, subject to the conditions outlined in this policy.
Returns may be considered under the following circumstances:
A. Unopened and Unused Products
The product is unopened, unactivated, and in its original packaging, with all accessories, manuals, and included items intact.
B. Shipping Damage
The product arrives with significant damage caused during shipping.
Customers should contact Addmotor Customer Service promptly and provide clear photos or videos of the damaged product and its packaging.
C. Manufacturing Defects or Major Functional Issues
The product has a verified manufacturing defect or a major functional issue that prevents it from operating as intended under normal use.
Addmotor may request photos, videos, troubleshooting information, or other reasonable evidence to assess the issue before approving a return, replacement, or other appropriate resolution.
All returned products are subject to inspection.
3. Products That Have Been Opened or Used
Because exoskeletons are wearable electromechanical devices, their condition, usage history, and hygiene are important considerations.
If a product has been opened, activated, fitted, or used, it may not qualify for a return based solely on a change of mind or personal preference.
Any exception for opened but unused products must be reviewed and approved by Addmotor Customer Service. The product must be in acceptable condition, with all required accessories and original packaging included.
Products showing substantial wear, physical damage, contamination, unauthorized modification, or missing components may be ineligible for a non-defect-related return.
These restrictions do not limit any return, refund, replacement, or other rights that apply under mandatory consumer protection laws.
4. Non-Returnable Items and Conditions
Unless required by applicable law or approved by Addmotor, the following may be ineligible for return:
· Products that have been used extensively or show substantial signs of wear.
· Products damaged by misuse, accidents, improper handling, or unauthorized modifications.
· Products returned with missing accessories, components, manuals, or other included items.
· Opened consumable or hygiene-sensitive accessories, such as straps, liners, or protective components, unless they are defective or applicable law requires otherwise.
· Products that have been customized or specially configured for an individual customer, except where a return or other remedy is required by applicable law.
· A product will not automatically be considered ineligible for a defect-related claim merely because its packaging has been opened.
5. Return Authorization
All returns must be approved by Addmotor Customer Service before the product is shipped back.
To request a return, please contact our support team and provide:
· Your order number.
· The reason for your return request.
· A description of the issue, if applicable.
· Photos or videos of the product and packaging, if requested.
· If your return is approved, Addmotor will provide the return instructions and designated return address.
Products sent back without prior authorization or to an address not approved by Addmotor may experience processing delays or may not be accepted.
Please do not ship your product until you have received return instructions from our team.
6. Return Shipping Costs
Return shipping responsibility depends on the reason for the return and the applicable consumer protection requirements.
A. Verified Defects or Shipping Damage
If Addmotor confirms that a return is necessary because of a covered manufacturing defect, a major functional issue, or shipping damage, Addmotor will provide the applicable return shipping arrangements in accordance with its approved service procedure and applicable law.B. Non-Defect-Related Returns
For an approved return based on a change of mind or personal preference, the customer may be responsible for return shipping costs.
Any applicable handling, inspection, or restocking fee must be disclosed and applied only where permitted by applicable law and the terms presented at the time of purchase.
7. Inspection and Refund Processing
Once the returned product arrives at the designated facility, Addmotor will inspect its condition and verify the reason for the return.
After the inspection is completed and the return is approved, the applicable refund will be issued to the original payment method, unless another method is agreed upon or required by law.
The refund amount will depend on the approved return reason, the product's condition, and any lawful deductions disclosed in the applicable terms.
Refund processing times may vary depending on the payment provider and financial institution. Addmotor will communicate any applicable processing timeline when the return is approved.
8. Replacements and Other Resolutions
Depending on the nature of the issue, Addmotor may offer troubleshooting assistance, replacement parts, repair, product replacement, a refund, or another appropriate resolution.
The available resolution will depend on the circumstances of the claim, product availability, applicable warranty coverage, and mandatory consumer protection requirements.
Customers should contact Addmotor Customer Service before arranging repairs or modifying the product. Unauthorized repairs or modifications may affect eligibility for certain warranty remedies where permitted by law.
9. Warranty Coverage
This Return & Refund Policy is separate from Addmotor's applicable product warranty.
A return request that falls outside the return period may still qualify for warranty service if the issue is covered by the applicable warranty terms.
For warranty-related claims, please refer to the warranty policy applicable to your product and region or contact Addmotor Customer Service.
10. Legal Rights
This policy is intended to supplement, not replace, any rights or remedies available to consumers under applicable law.
Where mandatory consumer protection laws provide greater rights than those described in this policy, those legal rights will prevail.
11. Contact Addmotor
For return, refund, or replacement inquiries, please contact Addmotor Customer Service at sales@addmotor.com / support@addmotor or call us at 888-660-0868.
Please include your order number and a description of your request so our team can assist you efficiently.
Addmotor Customer Service Team
