Shipping Guide,Payment & Shipping
COVID-19 Update: 
With the current demand for our e-bike products are increasing crazy, most of the e-bike models are pre-order available. Please keep an eye for the estimated shipping time on the item page detail description when placing an order. We definitely want to acknowledge your support and trust.

 

Shipping Guide


COVID-19 Update: The surge of online orders and excessive logistics volume leads to goods detention, and the reduction of freight company staff and the obstruction of traffic, etc many reasons, some e-bike orders will be shipped out delayed for another 4-5 business days than normal. We are trying our best to seek solutions, promote the development of everything in the best direction, hope that our customers can receive the bike as soon as possible. Thank you for your cooperation and understanding.


FREE SHIPPING to all 48 Contiguous States


*INCLUDED TAX FEE

There Absolutely is including Sales Tax and Hidden Fee-charging When You Checkout.


Processing Time 
Your in-stock order will be shipped out from our warehouse within 1 to 2 business days after we received your confirmation email. Also order placed on the weekend, holiday or order received and confirmed after 1 pm on weekdays will be processed the next working day.

Transit Time
Once the item been shipped, you will receive the tracking number immediately to the email provided to us during checkout. You also have an option to check the updated info in your Addmotor account. Delivery times will vary depending on how far the destination is from our El Monte warehouse.

The map below is the typical 48 contiguous states in USA transit time in working days, use it to get an estimated delivery time for your area.


Are you living in Hawaii or Canada? No worries, even we can't get you the Free Shipping, but we promised we would not charge you any penny more than the shipping carriers quote us. Please send us an email, and we will be delighted to get you a quote to your shipping address.

Who Shipped My Products?
We ship via UPS and FedEx ground for most electric bicycles, USPS for small parts and accessories(signature not required), and Road Runner and Estes Express freight for mopeds and tricycles. We order signature required delivery on every bike order over $300. You will need to have someone over the age of 18 present at the time of delivery to sign for the order.


Backorders:

From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order informing you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bicycle, or cancel the order altogether. 
Once back orders arrive, we will be informing you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.


We will do us every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, weather, holidays, or incorrect/insufficient delivery information.


NOTES

1) Usually, we will process your order once you finish your payment. But sometimes, we have to verify your order before we process it by sending you an email or calling you. Your cooperation will be much appreciated.

2) Please provide us a detailed and correct delivery address and a phone NO so that we can deliver your order successfully. The customer will bear full responsibility for the loss of the parcel was lost on the way because of the wrong delivery address.

3) We are sorry, but we can't change the delivery address of your parcel once your order has been shipped out.