Shipping Guide
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Shipping Guide

COVID-19 Update: With various efforts, the current freight logistics has gradually stepped into a steady state. The in-stock order will ship out as soon as confirming the details, and the pre-order’s shipping times are detail stated on the products page. We are trying our best to make everything in the best direction, hope that our customers can receive the bike as soon as possible. Thank you for your cooperation and understanding.

How to know if the bike is in stock?
Please select the bike color you like on the product page. Then the shipping time will be displayed.
-In Stock-


FREE SHIPPING to all 48 Contiguous States

We don't ship to Alaska and Puerto Rico for the time being.

Taxes and custom
10% of the taxes will be applied to all orders delivering in California.
We ship to Canada and Mexico included the customs, but you should be responsible for the taxes.

Processing Time
Your in-stock order will be shipped out from our warehouse within 1 to 2 business days after we received your confirmation email. Also order placed on the weekend, holiday or orders received and confirmed after 1 pm on weekdays will be processed the next working day.

Transit Time
Once the item been shipped, you will receive the tracking number immediately to the email provided to us during checkout. You also have an option to check the updated info in your Addmotor account. Delivery times will vary depending on how far the destination is from our El Monte warehouse.

The map below is the typical 48 contiguous states in USA transit time in working days, use it to get an estimated delivery time for your area.

Are you living in Hawaii or Canada? No worries, even we can't get you the Free Shipping, but we promised we would not charge you any penny more than the shipping carriers quote us. Please send us an email, and we will be delighted to get you a quote for your shipping address.

Who Shipped My Products?
We ship via UPS and FedEx ground for most electric bicycles, USPS for small parts and accessories(signature not required), and Road Runner and Estes Express freight for mopeds and tricycles. We order signature required delivery on every bike order over $300. You will need to have someone over the age of 18 present at the time of delivery to sign for the order.


From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order informing you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bicycle, or cancel the order altogether.
Once back orders arrive, we will be informing you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.

We will do us every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, weather, holidays, or incorrect/insufficient delivery information.


1) Usually, we will process your order once you finish your payment. But sometimes, we have to verify your order before we process it by sending you an email or calling you. Your cooperation will be much appreciated.

2) Please provide us a detailed and correct delivery address and a phone NO so that we can deliver your order successfully. The customer will bear full responsibility for the loss of the parcel was lost on the way because of the wrong delivery address.

3) We are sorry, but we can't change the delivery address of your parcel once your order has been shipped out.
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