Warranty,Terms And Conditions
Warranty

Irrespective of model: 
Every e-bike is covered against all manufacture defects in terms of material and/or workmanship. This is only applicable to the original owner. Parts under warranty will only be shipped within the United States excluding Alaska.


Addmotor E-Bikes Limited 1-Year Warranty:

   · Electrical parts: motor, controller, LCD display - 1 year
   · Mechanical parts: forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, wiring harness, kickstand, reflectors, and hardware – 2 years technical supports
   · Battery - 75% of capacity within 2 years 


Remark:
Replacement parts will only be sent to the original shipping address's country even if the original owner has taken residency in another country.

 
 What Will We Do to Correct Problems with Your E-Bike?
   · If a component is deemed defective or damaged prior to the owner's usage (including damages from shipping), we will issue a replacement part. In addition, we will assist to replace any defective part(s).
   · We will provide the original owner a replacement product if the product cannot be repaired after a reasonable number of tries as determined by Addmotor.


 Warranty Exclusion: 

 
 · Wear and tear are not covered under warranty for components.
   · The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or misusages, normal wear, upkeep (refer to the manual) or water damage.
   · Warranty does not cover damage resulting from omitted or incorrect adjustment(s) or worn components.  



 What Will We Not Do?

   · Addmotor will not replace any parts without first seeing photos or videos of the damaged part.
   · We will not offer warranty service to second owners.
   · We will not replace any damaged parts caused by the user.
   · We will not pay for any third-party service or part replacement unless agreed upon prior to any services.
   · Addmotor will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.



Terms of Warranty

   · This warranty only applies to the original owner of an Addmotor E-Bikes. Only in extreme cases will an entire replacement bike be issued. In these cases, the original bike must be shipped to the Addmotor E-Bikes facility for inspection/repairs before a new bike is sent out.
   · If repairs can be done, a new bike will not be sent.
   · The warranty does not cover accessories or parts installation that are not originally intended or compatible with the e-bike. Any problems caused by the rider's usage, water damage, extreme riding, stunt riding, or improper follow-up maintenance are not covered by the warranty.
   · This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes).
   · In no event shall Addmotor be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.  


Claims
All claims to this warranty must be made through Addmotor. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support team at support@addmotor.com as there may be a simple solution for your problem(s).
Valid warranty claims will be processed through Addmotor Bikes within one year of initial purchase. Warranty claims may be submitted to support@addmotor.com.
 


 Shipping Damage Claims

   · Upon receiving your bike, IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time-sensitive. We will not accept freight damage claims later than 30 days from receipt of the product.
   · Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment.
   · Take pictures of any damage that is found, and date the images if possible.
   · Keep all packaging and paperwork until the inspection process is complete.
   · Report damage claims within 10 days of delivery to an Addmotor customer service representative. Please contact our technical support team for return/replacement instructions at support@addmotor.com or (213)785 2838.  


Return Policy

   · All Addmotor’s e-bike will be unreturnable after 14 days of receiving the bike.
   · If a return has been approved, the customer is in charge of properly packaging the bike. Any damages caused during the shipping due to the lack of packaging will be deducted from the refund. 
   
· 
Return requirement:
         · Less than 10 miles on the odometer.
          · No major scratches or paint chips. Any attempt to hide scratches and chips will result in refund deduction.
          · Depending on the bike(s)' condition, a restocking fee of 10 - 30% will be charged.
          · Customer will need to pay for the shipping fee back to Addmotor’s facility.