If your item was lost during shipping, you are eligible for a full refund.
To report a lost item, please contact our Customer Service:
1. Sign into your account
2. Click on the order you need help with
3. Click on Missing products and then fill in the online form.
4. Our Customer Service team will respond to you within 24 hours.
5. Once Customer Service confirms an item is missing, we will begin processing a new one for you.