How can I cancel my order?
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How can I cancel my order?

The majority of our products can be cancelled up until they are shipped for a full refund. If your order status is Draft or Pending, you can easily delete your order yourself. If your order status is Processing, you can submit a ticket to cancel your order. Once an order has been shipped, it can no longer be cancelled. 

See the chart below for information on products that may require a restocking/processing fee:

Actions Products Time Frames Amount Refunded
Product Price Shipping Cost
Cancellation Customized Dresses within 12 hours of order confirmation Full Refund
within 24 hours of order confirmation 70% 100%
within 48 hours of order confirmation 50% 100%
Standard Dresses within 12 hours of order confirmation Full Refund
within 24 hours of order confirmation 80% 100%
within 48 hours of order confirmation 60% 100%


*When you receive an email entitled "Payment Confirmation for Order#_______ with Addmotor.com", your payment has been confirmed.

 

To delete your order (Order Status: Draft or Pending)

1.Sign into your account


 

2. Click on the order number that you would like to cancel.

 

3.Click on "" and confirm that you want to delete it.

 

 

To cancel your order (Order Status: Processing)

1.Sign into your account .

2. Click on the order number that you would like to cancel.

Click on the link at the bottom of the Order Details page to cancel your order.

Note: After 2 days of payment confirmed, your order can NOT be cancelled any more. We can only refund the full shipping cost! Once after 2 days of payment confirmed, this link will no longer appear.



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